Having spent most of my life in California where the climate is dry, I had never dealt with damage from a leaking foundation, which can result in mold growth. After the excessive rainfall in July and August, I noticed mold growing around the baseboards in my finished basement. I’m allergic to mold, and was somewhat panic stricken. Fortunately, I was referred by my plumber to First Call Restoration. Within 24 hours, Eric Mann, the operations manager, came to my home and assessed the damage. The next day he had a team in my home to start the dry out and cleaning process with a plant based antimicrobial. I appreciated that he took over communication with my insurance company. I was well informed daily as to what the next step entailed. The employees were compassionate, concerned, professional and timely. What could have been a very stressful process turned out to be a positive and educational one for me.
– Karla H.